Why NWVOX Digital Phone Service?
Getting Started
Features
Transitioning
Why should I switch over to NWVOX Digital Phone Service?
First and foremost is that you can get crystal-clear voice quality at a fraction of what you have been forced to pay the large monopolistic telephone companies. With recent advances in Internet Engineering and Development, your business now has a choice in telecommunication service providers. You can now choose clarity over static, cutting-edge technology over outdated land-line systems, and truly competitive rates over “take-it-or-leave-it” price gouging.
Can NWVOX save me money right away?
NWVOX Digital Phone PBX Service is designed to start saving you money from the very start. Since we host the servers that manage your NWVOX PBX, the only equipment you need in order to get started is our high-performance digital phones, available from us for a fraction of what other companies charge for digital phone units. These phones plug directly into your existing Internet connection. Set up is a breeze and takes a matter of just a few minutes.
Can NWVOX save me money in the future?
NWVOX is dedicated to saving you money. Right from the start, you will save on your monthly phone bills with flat rate unlimited domestic calling and low cost international calls. You do not pay any extra for features such as: Call Waiting, Music on Hold, Voicemail, Free 411, Free e911 (for your safety in emergencies), and our included Find-Me/Follow-Me function can ring any number of phone units simultaneously so you never miss another incoming call, no matter where your day takes you.
Over time, NWVOX Digital Phone PBX Service saves you money by saving you from upgrading and replacing call switching equipment that will wear out, or become obsolete. We are also constantly adding state-of-the-art features, keeping you ahead of the curve with the latest phone system technology.
Can NWVOX grow with my business?
NWVOX Digital Phone Service is a fully-scalable business solution. This means that you have the flexibility to quickly and easily add phone lines and digital phone units at any time. You maintain complete control of your business. We are here to serve you as your needs change. We are also constantly adding state-of-the-art features, keeping you ahead of the curve with the latest phone system technology. We offer optional Foreign Exchange/Market services so you can have a “Local” contact number in any market throughout the country. We offer Marketing Tracking Numbers for you to monitor the effectiveness of your advertising. Assign a unique phone number to each marketing campaign. Stop wasting money on ad campaigns that do not produce results. Keep a tighter control on your advertising dollar.
Can NWVOX protect my business?
NWVOX Digital Phone PBX Service is backed by our extensive call switching server redundancy and reliable business telecommunications services. Our state-of-the-art equipment is housed in a secure co-location facility with back-up generators, ensuring your business communications are protected from power grid failures and other disasters, natural or otherwise.
Can NWVOX link my business’s remote offices and telecommuters?
One of the beauties of our Internet-based Digital Services is that we can link together your home and remote offices, around the world, as easily as if they were in the same building. By routing calls through the limitless paths of the Internet instead of a few phone company trunk lines, NWVOX PBX users can seamlessly receive forwarded calls, transfer callers to another extension, conference call, and much more, even if your offices are separated by thousands of miles.
Can I reach a NWVOX representative if I need help?
Our tech support is available 24/7, with Same-Day On-Site Critical Technical Support, if needed.
Getting Started: The basics behind a Digital Phone Service PBX.
What is NWVOX Digital Phone Service?
NWVOX Digital Phone Service is an advanced system to digitally transmit voice calls over the Internet, eliminating traditional noisy analog phone lines and their static, as well as their high monthly bills.
What is a PBX?
PBX – (Private Branch Exchange), is a type of business phone system. It adds additional options to handle internal call switching, such as transferring a caller to another extension or it can provide conferencing with a 3rd party within the same office.
What is NWVOX Digital Phone Service PBX?
NWVOX Digital Phone Service PBX systems place and receive calls using the Internet while adding the functionality of an intra-office switching system with, person-to-person call transfer, 3-way conference calls, placing calls on “hold”, as well as other functions. This service is hosted for you by our NWVOX professional system specialists, in which case it may also be referred to as Hosted Digital Phone Service PBX.
What is different about a Digital Phone Service phone?
Our Digital Phone Service Phone is a specially-configured phone that places and receives calls over the Internet, instead of over traditional noisy analog phone lines. Our PBX-integrated Phones with call transfer, 3-way conferencing, music on hold, and much more can actually increase overall office efficiency and help project a professional image.
What is e911?
e911, or enhanced 911, is a government regulated telecommunications system that associates each individual phone number with a physical address for the purpose of directing emergency dispatch calls to the nearest emergency responder, (fire, police, aid car, etc.). Since Internet phones and phone numbers are not tied to a physical address, NWVOX requires that users register and update the location of each phone for their safety should an emergency arise.
Features: Why NWVOX is, the "BEST ANSWER." To your Phone Needs.
What is an auto attendant?
An auto attendant is Your custom, pre-recorded professional greeting that welcomes your callers and directs them to the appropriate PBX extension on your NWVOX phone system. With NWVOX service, your auto attendant greeting is fully customizable. You may make new recordings at any time over the phone, or upload a new greeting through your Internet Control Panel.
What are call reports?
Call reports are easy-to-read breakdowns of the call traffic activity that takes place on your PBX system. NWVOX provides this detailed call information through the system administrator’s Internet control panel. Call traffic is represented both graphically and in plain text, and can be filtered and sorted to view only missed calls, calls within a specified range of dates, or calls that came to a selection of extensions.
Transitioning: What you need to know about moving to a NWVOX Digital Phone Service PBX.
Is my Internet connection ready for Digital Phone Service?
NWVOX Digital Phone Service PBX in an office setting typically requires a broadband Internet connection (Cable, T1, etc.) in order to ensure professional call quality. Internet connections such as dial-up or low end DSL connections can cause problems when experiencing high call traffic. As part of our free consultation, NWVOX personnel can perform a simple speed test
Can I have a NWVOX phone system tailored to my business needs?
At NWVOX DIGITAL PHONE SERVICES, we specialize in highly customized telecommunications systems. If you have a special set of needs for your business telecommunications, we stand ready to give you customized solutions with our personal, no cost, no obligation consultation. During your consultation, we will examine your unique needs and work with you to design the package that works best for you.
Can a NWVOX Digital Phone PBX System integrate my multiple physical locations?
One of the main advantages of our advanced Internet PBX System is that your call routing is not tied to any physical location. All call switching happens over the Internet, with the linking of remote offices completely hidden from your callers. To them you appear as one large (local) centralized office.
Can I transfer my existing business numbers to my NWVOX service?
Yes. This will depend on how quickly your current phone service releases the number to us. We will provide you with the necessary release request forms and assist you in any way we can.
Do I need to switch over all of my employees to NWVOX at once?
No. Since NWVOX is a scalable system, you do not need to implement a company-wide phone system change all at once. We will help you develop a strategy and timetable that will work best for your business with the least amount of disruption possible. In some cases, administrators at larger companies find it easier to convert groups of individuals, departments, or offices at a time. For more information on proven transition strategies, and sample time-lines, please contact our experts for a free consultation.