Thank you for taking the time to explore the features that Northwest VOX can offer your company
We are excited to share with you information that will help grow your business and create better customer relationships. But, first allow us to give you a little history on where all of our amazing features came from….
At one point it was impressive to have a potential customer dial on their phone and connect to someone, whether down the street or across the country. However, phone service quickly fell behind the needs of businesses. Service providers were unable to provide added functionality on their end, so companies emerged with new pieces of technology that would take the simple service the phone company offered and adapt it to their needs. Thus was born the PBX or “Private automatic Branch eXchange.
PBX
A PBX is a computer-like analog switch that routes phone calls in and out of a business using POTS (or plain old telephone system - Phone lines). These expensive boxes simply provided the routing necessary to let users transfer calls and share phone lines.
This solution served its purpose for decades, costing tens of thousands of dollars and requiring highly technical professionals to make simple changes like forwarding a call to a different extension. All of this geared to fill the hole left by phone service and the needs of growing businesses.
With the evolution of the internet, new IP-PBX phone systems gave users the advantages of a PBX phone system, but added features such as cell phone integration, more advanced call routing, voicemail to email, and other such features. This new technology, while ground-breaking, still required expensive equipment which continued to place it out of the price range for most businesses
Why Now?
Northwest VOX saw the divide between business needs and the technology available and decided to bridge the gap. Our new phone service offers all of the features of a previously expensive PBX system in a dynamic and cost effective solution.
Give us a call today to have a business communications expert show you how our service can help you better connect with your customers, serve them better and save you money!
You can dial most of our continent for same price as calling your neighbor. Do away with with multiple pricing scales and carriers when talking toll calls, local-toll call, or long distance.
Some of your customers know exactly who they need to talk to and what information they need. A calling menu can be a valuable service to your customers.
We supply a default tune for your customers to listen to and you are always welcome to provide your own audio. Perhaps you would like a record a message thanking your clients for calling or explaining some of the benefits and services you offer.
Each extension of service comes with its own voicemail box that can be accessed via any phone, email, or the web. Have important voicemails automatically emailed to you and others or try managing your voicemail online before you even pick up the phone. Every minute a message goes unanswered, your customers are missing your attention.
When you need information, try our 411 service. It is like a internet search engine on your phone.
Calls coming into your Northwest VOX phone can ring multiple extension simultaneously or roll from one extension to another, if the call goes unanswered. Do you have clients that should be able to ring you anywhere? Do you have multiple people who could be fielding the calls? We think your office communication system should work around you.
Dial our Toll Free number or 611 from any Northwest VOX phone and be connected to our live technical support. When you call for technical service. You are one button away from a live person, all the time.
If there is ever a problem that we can not solve over the phone, our technicians will be on-site to ensure your business and customer service is safe from technical trouble.
“What’s that? One Page?,” you ask? Yes. We have done away with manipulative and confusing fees and taxes. Phone service is a critical utility that is the backbone of every business. We believe it should be feature-rich, simple, and transparent.
Through your control panel on our website you have 24/7 access to all of your call records and a valuable suite of search tools to track all of your calling. Use Our Phones or Yours – and take advantage of invaluable data when making deployment or customer service decisions. Use our tools to help monitor productivity or find common customer service concerns, all through our easy to use online interface.
We will ‘port’ your phone numbers over to your new Northwest VOX service so you don’t miss a beat. If you sign up for our standard 3 year contract there is no fee for porting numbers. Shorter contracts have a one-time charge of $15 to per number to be ported.
When signing our standard 3 year contract there is no cost to you. We provide the hardware, configuration, installation, and training at no additional cost to you.
Northwest VOX provides some of the lowest rates on international calling avaliable. Whether you do business down the street, or around the world.
